Refund policy
At OXIR, we want you to be satisfied with your purchase. Because our products are consumable products, returns are subject to the conditions below.
Return Eligibility
For health, hygiene, and product-safety reasons, opened, used, or consumed products generally cannot be returned.
To be eligible for a return, the product must:
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Be unopened and unused.
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Be in its original packaging.
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Be in resalable condition.
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Be returned within the applicable return period required by applicable law.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us at ukoxir@gmail.com as soon as possible.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the product and packaging.
We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution.
Refunds
If your refund request is approved, the refund will be processed to the original payment method used for the purchase, unless otherwise required by applicable law.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Non-Returnable Products
For safety and hygiene reasons, opened or consumed products are generally non-returnable.
Products that have been damaged after delivery due to improper handling, storage, or use may also be excluded from return eligibility.
Return Shipping
Unless the product is defective, damaged upon arrival, or incorrectly supplied by OXIR, the customer may be responsible for applicable return shipping costs.
How to Request a Return
To request a return or report an issue with your order, email:
Please do not send products back before receiving return instructions from our customer support team.
Important
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.
Damaged or Incorrect Products
If you receive:
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A damaged product;
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A defective product; or
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A product different from what you ordered;
please contact us at ukoxir@gmail.com as soon as possible.
Please provide your order number and clear photographs showing the issue.
After reviewing your request, we may offer a replacement or another appropriate resolution.
Opened Products
For health, hygiene, and safety reasons, opened or consumed products are generally not eligible for exchange.
Exchange Approval
All exchange requests are subject to review and approval by OXIR.
Please do not ship any product back without first contacting our support team and receiving instructions.
Contact
For exchange requests:
Email: ukoxir@gmail.com
Nothing in this policy is intended to limit any consumer rights provided by applicable law.